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In 2011, Waterstones was recognised for its expertise in children's bookselling and on top of that the same year in May, a survey commissioned by the 'Which?' magazine on customer satisfaction of 100 High Street brands showed that Waterstones was amongst the top 10 shops with a score of 77%, placing it in seventh position.
Waterstones bookshops are known for their peaceful atmosphere and a wide selection of titles.
The central ones also have coffee shops, and you can take the books in them to browse should you wish.